While this was a frustrating situation, the worst of it was yet to come. It took several calls, a few visits and a lot of conflicting information for us to figure out what we had to do with our mail service until we could get our box replaced.
Finally, this weekend, I found a handyman to remove the old box and install the new one that I found.
The saga is not over, as we still need to wait on the Post Office to install the new postal lock and there is no ETA on when they will receive one. Sigh. I really want to be supportive of the USPS but they just make it so hard.
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